Shipping and Returns
How do you ship my order?
We use UPS and the U.S. Postal Service to ship all orders. Small items and orders shipped to Canada almost always use the U.S. Post Office. UPS CANNOT ship to a P.O. Box and they require a telephone number on all shipments.
PLEASE ENTER YOUR SHIPPING ADDRESS CAREFULLY AND MAKE SURE IT IS CORRECT!
The most common problem we have with order delays is caused by customers entering incorrect city names, street names and/or numbers, or wrong or invalid zip codes. If you enter it incorrectly YOUR ORDER MAY NOT BE DELIVERED!
OUR PRODUCTS ARE AVAILABLE FOR DELIVERY WORLDWIDE USING THE 3RD PARTY COURIER SERVICE INTERNATIONAL CHECKOUT.
How Do I Return An Item?
All products sold on our website are fully guaranteed against manufacturing defects.
HEALTH-RELATED PRODUCTS PURCHASED FROM OUR WEBSITE.
Each person is unique with unique needs. The results you may receive from the use of any of our products are not guaranteed in any form or fashion. All we can legally and morally guarantee is the quality of our products, not the results they provide. If you aren't sure about the value or benefit of a particular product we would rather you not purchase it.
If you have a copy of your original receipt please include it with any item returned to us for refund/credit, repair, or replacement. If you do not have a copy of your receipt you can reprint one by logging into your account on our shopping cart. Make sure you always include at least the Name, Address, and Phone Number of the person who originally purchased the item as well as a brief description of the problem you are having.
Items may be returned for credit or refund within sixty (60) days from the date you receive them as long as they are unused and in an as-new condition. If you've used an item in any way and the use shows, we can not offer a full refund. A restocking fee may be charged on any item returned to cover our cost to replace manuals, packing materials, etc.
Refunds or Credits are NOT offered on:
- Open bottles or packages. This includes, but is not limited to, vitamins, herbs, food products, etc.
- Books, videos, and audio tapes.
- Abused or damaged items. Any product damaged due to use that is not recommended by the manufacturer will not be accepted for a return.
- Products you have used and decided you don't like, or feel they do not work the way you want.
- Shipping Charges.
- Shipping charges are not refundable.
- We do not sell products on a trial basis.
- All requests for credit or return of any item should be made within 60 days from the date you receive your product.
- Please contact our Customer Service team to let them know you are returning an item.
- ALWAYS insure items being returned for an appropriate amount. We are not responsible for packages lost or damaged while being returned to us.
- We highly suggest all returned items be shipped via UPS or FedEx so you will have a tracking number.
Our Contact info:
Your Health by Design
P.O. BOX 1387
West Palm Beach, FL 33402-1387
We can be reached by email at: CustomerService@YourHealthByDesign.com
Emails are generally the fastest & best way to get questions answered.
We do not work 24 hours a day, 7 days a week. Attempts to contact us on weekends or holidays will not be successful. We respond to all emails as soon as possible during normal business hours, Monday thru Friday.
Our goal is to offer all of our customers excellent products and even better customer service. We really want you to be happy with your purchases. If you are not satisfied with any product purchased from YourHealthByDesign.com please let us know right away.
When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
With only rare exceptions, we normally ship all orders within 1 or 2 business days after the order is placed, excluding weekends, holidays or any adverse weather conditions or other situations that are beyond our control.