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Ordering Questions

Can I buy your products wholesale or for a discounted price?
Yes. Most of our products are available at either a discounted price or wholesale. We have a few items that have too small of a markup to be able to offer any discounts. To buy an item at a disc

Do you have a catalog you can send me?
Unfortunately, no. The number and type of products we sell changes fairly quickly, as do the prices on many products, which makes it difficult, if not impossible, to keep a catalog reasonably current

Do you have a retail store where I can pick up my order?
Unfortunately, no. After 16 years in the retail business years ago we are strictly internet/mail order based and can not accept "walk-in" customers who want to pick up their orders locally. All order

Do you offer net terms on purchases?
No. It's too expensive and time-consuming to maintain. We do not want to become a collection agency.

How can I check on my order history?
Log into your account with our shopping cart and you can check your purchase history, make changes to your address and/or payment method, change current orders that have not been processed yet, and mu

How do I change my shipping or billing address, phone number, payment method, etc.?
First, log into your account on our shopping cart. From there you can check your purchase history, make changes to your address and/or payment method, change current orders that have not been process

How do I send you a PayPal payment?
Our preferred method of payment is by PayPal or credit card . Sending money using PayPal is very easy and quick.  Simply log into your account at PayPal.com and click the " Send Money " tab.&n

How long does it take to process my order?
It normally takes from 1 to 2 days for us to process your order, excluding weekends and holidays. When we are out-of-stock on an item it will naturally take longer. Nothing is charged to your cr

How long will it take for my order to be delivered?
Generally, about a week. A few of our products are drop-shipped from our suppliers or manufacturers. Whenever possible we stock and ship products in-house so you get your order as soon as possib

I can't enter my order with your shopping cart. What can I do?
We have very few problems with our shopping cart software but every once in a while someone will be unable to place an order. If you can't get an order to go thru you can call us toll-free at 866-864

I didn't get all the items in my order...
Unfortunately, not all of our products are in-stock all the time. We do our best but on occasions our manufacturers simply can't provide us with the quantity of products that we need. If there will b

I messed up my order online. What can I do to fix it?
Our shopping cart will let you make changes to your order up to the point where we begin processing it. Simply login to your account using the username and password you used when placing your order a

I never received an email confirmation on my order. Did it go thru?
Our shopping cart software always sends an email confirmation to the email address that it is given during the checkout process. If you enter an invalid address, your mailbox is full, your ISP's mail

I'm having a problem reaching you. How can I place an order or talk to someone?
Fortunately, our business is very active, which means we are working with our customers daily by telephone and email. If you are having trouble reaching us or getting a quick response to a voice mess

What address do I send my order to?
Please mail all orders, inquiries, correspondence to: Your Health! By Design, LLC 515 N Flagler Dr Suite P300 West Palm Beach, FL 33401 We accept cashier's checks, postal money orders, and personal c

What type of payment do you accept?
Our preferred method of payment is by PayPal or credit card . We currently accept all major credit cards