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Order Problems

I can't enter my order with your shopping cart. What can I do?
We have very few problems with our shopping cart software but every once in a while someone will be unable to place an order. If you can't get an order to go thru you can call us toll-free at 866-864

I didn't get all the items in my order...
Unfortunately, not all of our products are in-stock all the time. We do our best but on occasions our manufacturers simply can't provide us with the quantity of products that we need. If there will b

I messed up my order online. What can I do to fix it?
Our shopping cart will let you make changes to your order up to the point where we begin processing it. Simply login to your account using the username and password you used when placing your order a

I never received an email confirmation on my order. Did it go thru?
Our shopping cart software always sends an email confirmation to the email address that it is given during the checkout process. If you enter an invalid address, your mailbox is full, your ISP's mail

My PayPal Payment didn't Work. What do I do?
Every so often we do not receive payment for an order that was placed online using PayPal as the payment method. There are a number of reasons why this happens, none of which either we or our customer

What do I do if my package is damaged when I received it?
The best thing to do is to refuse the package, then immediately call us to let us know it is being returned damaged. If you've already accepted the package and can't refuse it, don't worry. Check