How Do I Return An Item?

All products sold on our website are fully guaranteed against manufacturing defects.

WE CAN NOT GUARANTEE RESULTS FROM THE USE OF ANY
HEALTH-RELATED PRODUCTS PURCHASED FROM OUR WEBSITE.

Each person is unique with unique needs. The results you may receive from the use of any of our products are not guaranteed in any form or fashion. All we can legally and morally guarantee is the quality of our products, not the results they provide.  If you aren't sure about the value or benefit of a particular product we would rather you not purchase it.

Always include a copy of your original receipt with any item returned to us for refund/credit, repair, or replacement. If you do not have a copy of your receipt you can reprint one by logging into your account on our shopping cart. Click on the "my account/order status" link at the top right side of any page to log in and access your purchase history. Make sure you always include at least the Name, Address, and Phone Number of the person who originally purchased the item as well as a brief description of the problem you are having.

Items may be returned for credit or refund within 45 days from the date you receive them as long as they are unused and in an as-new condition. If you've used an item in any way and the use shows, we can not offer full refunds. A restocking fee may be charged on any item returned to cover our cost to replace manuals, packing materials, etc.

Refunds or Credits are NOT offered on:

  • Open bottles or packages. This includes, but is not limited to, vitamins, herbs, food products, etc.
  • Books, videos, and audio tapes.
  • Abused or damaged items. Any product damaged due to use that is not recommended by the manufacturer will not be accepted for a return.
  • Products you have used and decided you don't like, or feel they do not work the way you want.
  • Shipping Charges.

Please Remember:

  • Shipping charges are not refundable.
  • We do not sell products on a trial basis.
  • All requests for credit or return of any item should be made within 45 days from the date you receive your product.
  • Please contact our Customer Service team to let them know you are returning an item.
  • ALWAYS insure items being returned for an appropriate amount. We are not responsible for packages lost or damaged while being returned to us.
  • We highly suggest all returned items be shipped via UPS, FedEx, or DHL.

Our Contact info:

Your Health! by Design, LLC
1775 Emerald Pointe Drive
Soddy Daisy, TN  37379
USA

Please contact our customer service toll-free at 866-864-4015 or locally at 423-451-7448 between the hours of 10:00 am and 4:00 pm eastern time if you have any questions.

We can also be reached by email at: CustomerService@YourHealthByDesign.com

Our Help section contains answers to many questions and is quick and easy to access. Please try it before calling or emailing us and see if it can save you some time and hassles.

We do not work 24 hours a day/7 days a week. Attempts to contact us on weekends or holidays will not be successful. We respond to all calls, faxes, or emails as soon as possible during normal business hours, Monday thru Friday.

It's our goal to offer all of our customers excellent products and even better customer service. We really want you to be happy with your purchases. If you are not satisfied with any product purchased from YourHealthByDesign.com please let us know right away.

Your Health! by Design, LLC